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Exchange/Return/Refund

  • [ Sold Out Refund ]
    After the deduction of a value of sold out product,
    if the purchasing amount becomes less than the minimum demand of free delivery, additional delivery fee shall not be charged.
    If the ordered product is sold out more than 50%, we may cancel entire orders.
    In order for you to receive your ordered product as fast as possible,
    if we do not receive any response from you, we will process the rest of orders by plan.
    When this period passes, an option to cancel the order shall not be valid any longer.
  • [ Quality Warranty Criteria ]
    We will exchange/refund for free for the initially defective product and the defective product under a normal use.
  • [ Not possible for exchange and refund ]
    When the product is destroyed or damaged due to customer's responsible causes
    (ex: contaminated by muddy water or mud, or damage by the use of slide in the water park)

    Except, such case shall be excluded that a package is destroyed to check the content of product.
    When a package is opened or damaged to result in a loss of product value,
    the product you have used, and the product that you have removed a tag
    (ex: any traces of cosmetics (powder, eye liner, pearl, other contaminated substances)

    When the value of product apparently declines by customer's use or some consumption
    (ex: tag removal, damaged package pack, loss of package pack)

    Impossible for exchange and refund for tank top, brassiere top, brassiere pad, bikini, bikini pants,
    and inner wear according to the characteristic of stretchable product.
    (Please consider prudently when you purchase the product as its product value declines due to stretchability when you wear.)

    When the product value declines apparently by the time elapsed, which makes it difficult to resale

    When the package is damaged that is possible for the reproduction of product
  • [ Customer's Simple Change of Mind ]
    Customer will bear a charge for the product return.(including the exchange for color or size)
    At exchange or refund,
    we will send the process status through email after your request for return through bulletin board or email.



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