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Product Repair

Quality
warranty period
The period of quality warranty for Barrel's products is one year from the date of purchase.
Repair
required period
The period required for a repair work takes 10 to 15 days in average from the arrival of the product.
Except, the repair period may delay either for an old product or when a process takes place to purchase materials for the repair.
Repair contents
  • * A repair for subsidiary material shall be replaced with a similar material if there is no equivalent material.
  • * Repair is not possible for severely damaged product.
  • * A problem occurred during the use of product rather than
       by self defect will require a repair cost regardless of the date of purchase.
  • * Repair is not possible for the change in the whole size and design of a product or a severe damage besides the regulation.

1) Clothing

Repair Type Repairable Irrepairable Reference
Repair for Zipper
and Subsidiaries
가능   If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric 가능   Printing or patching on fabric (proceed with a similar fabric)
Hole, Strand 가능   Printing (10cm hole or less)
Bichloride and Decoloration   Not possible for fabric dye

2) Bag

Repair Type Repairable Irrepairable Reference
Repair for Zipper
and Subsidiaries
가능   If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric   Not possible to replace fabric for a bag

3) Sunglass

Repair Type Repairable Irrepairable Reference
Subsidiaries corrosion
and desorption
가능   If the same material is not available
the product will be repaired with a similar material.
Loosened Screw 가능   If the same material is not available
the product will be repaired with a similar material.
Broken Legs,
Lens Scratch
  Not possible to attach or replace

4) Neoprene

Repair Type Repairable Irrepairable Reference
Repair for Zipper
and Subsidiaries
가능   If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric   Not possible to replace fabric for neoprene
Hole, Strand   Only possible to backstitch for neoprene
* It is either impossible to restore or difficult to expect a repair effect according
   o the characteristics of materials & works for the repairs besides above items.f
How to
Registration
1. Registration at Barrel's Website
After registering a repair request at the customer center 1:1 bulletin board or through phone
please send A/S product to the following address. At the repair request, please make sure to write a repair part(s)
an order number, your name, a contact number, and an address to receive your product.
If you do not register at the customer center or write details, a loss of product or a delay may happen.
(You will bear the expense for delivery at the product shipping.)
- Repair Request at Mail
en_help@getbarrel.com
- Address
Gangnam-gu, Nonhyeon-ro, 709 4th fl.(Nonhyeon-dong, Royal Building)
* We will process your request if you send the product to the above address.
   We will ship your product after the completion of repair.



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