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Hello! We would like to give you a quick response.

Contact us

en_help@getbarrel.com

Repair Guide

1. Quality Warranty Criteria
The period of quality warranty for Barrel's products is one year from the date of purchase.
2. Repair Required Period
The period required for a repair work takes 15 to 30 days in average from the arrival of the product.
Except, the repair period may delay either for an old product or when a process takes place to purchase materials for the repair.
3. Repair Contents
If the same material is not available, the product will be repaired with a similar material.
Repair is not possible for severely damaged product.
A problem occurred during the use of product rather than by self defect will require a repair cost regardless of the date of purchase.
Repair is not possible for the change in the whole size and design of a product or a severe damage besides the regulation.
Sort Sort Possible Impossible Reference
Apparel Repair for Zipper &
Subsidiaries
가능동그라미 불가능X If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric 가능동그라미 불가능X Printing or patching on fabric
(proceed with a similar fabric)
Hole, Strand 가능동그라미 불가능X Printing
(10cm hole or less)
Bichloride and Decoloration 가능동그라미 불가능X Not possible for fabric dye
Bags Repair for Zipper &
Subsidiaries
가능O 불가능X If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric 가능O 불가능X Not possible to replace fabric for a bag
Sunglasses Subsidiaries corrosion and desorption 가능O 불가능X If the same material is not available
the product will be repaired with a similar material.
Loosened Screw 가능O 불가능X If the same material is not available
the product will be repaired with a similar material.
Broken Legs 가능O 불가능X Not possible to attach or replace
Lens
Scratch
가능O 불가능X Replace with interchangeable lenses
Neoprene Repair for Zipper and
Subsidiaries
가능O 불가능X If the same material is not available
the product will be repaired with a similar material.
Damage on Fabric 가능O 불가능X Not possible to replace fabric for neoprene
Hole, Strand 가능O 불가능X Only possible to backstitch
Swim Suit Damage on Fabric 가능O 불가능X If you leave more than 50 words behind, 3,000 won will be given as reward
Bichloride and Decoloration 가능O 불가능X Not possible for fabric dye

It is either impossible to restore or difficult to expect a repair effect according to the characteristics of materials & works for the repairs besides above items.

4. How to Registration

Registration at Barrel's Website

Please send us your enquiries about A/S by email below. en_help@getbarrel.com 고객센터에 접수 또는 상세 내용을 기재하지 않을 경우, 상품 분실 또는 지연처리 될 수 있습니다. (제품발송 시 택배비는 고객부담입니다.)
Recipient number 1899-8751 Address 4F, 709, Nonhyeon-ro, Gangnam-gu, Seoul, Korea

Store receipt

You can also apply to the store. If you visit a local direct-operated store and request an A/S 해외몰은 매장 접수 X
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