Hello! We would like to give you a quick response.
en_help@getbarrel.com
- Excluding the product for free delivery set individually at checking in, delivery fee
shall be applied for the basic delivery of product based on the standard charge rate of
overseas delivery by EMS.
- This is applicable only to the U.S., Canada, Australia, Japan, China, China Hong Kong, Chinese Taipei,
Singapore, Cambodia, Laos, China Macau, Malaysia, Mongol, Myanmar, Thailand, Vietnam and Philippines.
- Delivery fee differs by the weight and destination of package and each country. The product will be delivered
after the payment is completed. It will take 10 to 15 days to China, and more than 15 days to other countries.
(Only when we have inventories for the item.) Some items may take longer days of delivery. It may take 2 to 3 days
to obtain a tracking information of EMS.
- A tracking number shall be transmitted through email and you can check it by clicking your order number at MY ACCOUNT > YOUR ORDERS.
Import tax and customs tax may be imposed on international shipement of product. Tax will be imposed when the package arrives at the
destination country. A recipient shall take responsibility for all related process fee. If customer refuse to take the package, the product will be returned to
Korea and never be delivered again. Delivery fee will be deducted from your refund.
Tracking entire world: http://www.track-trace.com/post
Tracking U.S.A: http://tools.usps.com
Tracking Canada: http://www.danadapost.ca
Tracking Australia: http://auspost.com.au/track
[Customs Tax & Tax Related]
- According to the national convention, customs tax may be imposed during the transportaion process.
- Customers will bear customs tax, and customs tax amount differs by the purchased region and item.
- Barrel provides an international transportation service through EMS.
- Please inquire details at EMS customer service center (phone: 11185) or at nearby post office.
- Customer will take all related cost.(including return transportaion cost, customs tax etc)
- Barrel will take responsibility for all cost besides the above cost.
- Any country may impose tax on the product you have purchased. Recipient will take responsibility for this expense.
- Barrel does not take any responsibility for unpaid customs tax.
- Barrel does not provide a refund for the order returned due to the problem of customs tax.
[Delivery Period]
- It will take 10 days to process your order based on the business day.
- It may take longer delivery days for some products by each manufacturing company.
- According to the characteristic of fashion market in Korea, some delays are inevitable, and it may delay your
order by maximum 20 business days.
- The delay of delivery is applicable to all customers of Korean brand and foregin brands.
- We will do our best for customers to receive products any where as fast as possible.
- If delay takes place, we would like to inform you of our best effort to deliver the product. In summer season, the delivery period may be longer
due to a flood of orders.
- Please keep this in mind and place an order in advance from the period you need.
- It may take longer business days for some regions but shipping will take 10 to 15 business days.
[Delivery]
- If the shipping is omitted due to an insufficient inventory of product, we will send you emial when we have the product to ship.
We will not charge additional delivery fee.
- If a recipient is absent or he cannot receive the product due to uncontrollable factors, Barrel will store the product in a corresponding site in charge for
7 days according to the delivery procedure of EMS. If the recipient does not receive the product after 7 days, the shipped product shall
be returned and we will not take responsibility for returned package. If the shipped package is returned, we will send you email regarding its situation.
If a proper action is not taken within 3 weeks, we have a right to sell shipped product.
[Cancellation] - Product in preparation: Possible to request for cancellation or change. - Delivery in preparation: Condition of complete product packing. Cancellation or change is not possible. - Cancellation or change after shipping: Cancellation or change is not possible after the shipping.
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